RETURN & REFUND POLICY

Company Name: Solarcity Technology LTD
Website: SolarCity
Contact Email: infor@laptopparts.com
Phone: +254 700 109 999

1. Returns

We accept returns [As per warany] of purchase under the following conditions:

The item is unused and in its original packaging
The item is not damaged or tampered with
You provide a valid receipt or order number

To initiate a return, please email us at infor@laptopparts.co.ke with your order number and reason for return.

2. Non-Returnable Items

We do not accept returns on:

Items damaged due to misuse or poor handling
Items that have been installed or tampered with
Clearance or promotional items marked “final sale”

3. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 3–7 business days, via:

M-Pesa (preferred)
Bank Transfer (upon request)

4. Exchanges

We offer exchanges for defective or wrong items delivered. Contact us immediately if your item is:

Defective
Not what you ordered

We may ask for clear photos before processing the replacement.

5. Shipping for Returns

Customers are responsible for return shipping costs unless:

The item was defective upon arrival
We sent the wrong product

Use reliable courier services and share the tracking number with us.

6. Order Cancellations

You may cancel an order within [1–2 hours] of placing it if it hasn’t been processed yet. Contact us via WhatsApp or call to confirm cancellation eligibility.